Outlook 2016 For Mac Counts Wrong Keys
Outlook 2016 For Mac Counts Wrong

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My inbox and junk folders show a count of unread emails, but there are none unread. Outlook (hotmail) shows no unread inbox or junk counts when signed on to Outlook. Apple devices, iPad, iPhone, iMac and Mac book pro all show a count of unread inbox and junk when there isn't any.
Outlook 2019, Outlook 2016, Outlook 2013, Microsoft Outlook 2010, Microsoft Office Outlook 2007, Outlook for Office 365; In this article. Original KB number: 3044375. In Microsoft Outlook, you discover that the server count and offline item count for a particular folder do not match. The following screen shot illustrates this issue.
Even though the control says 'items in view', Outlook can't properly count them in a filtered view so total items and unread item counts aren't shown. When the view is changed to one that doesn’t have a filter (or the filter is cleared), the counts will display when they are checked in the Customize Status Bar dialog. Published June 10, 2014.

In Microsoft Outlook 2016 for Mac or Office for Mac 2011, you receive a 'No Results' message when you try to search for an email message or apply a filter to a folder, and task items are not displayed in the Tasks folder. Additionally, when you search for mail items by using the Mac OS native Spotlight Search, your search is unsuccessful.

Original KB number: 3206915

Symptoms

When Microsoft Outlook 2016 for Mac connects to a Microsoft 365 account, Autodiscover is redirected from HTTP to HTTPS, and you may receive a warning message that resembles the following:

Outlook was redirected to the server Autodiscover-s.outlook.com to get new settings for your account user@domain.com. Do you want to allow this server to configure your settings?
https://autodiscover-s.outlook.com/autodiscover/autodiscover.xml
Click Allow only if you fully trust the source, or if your Exchange administrator instructs you to.

When this warning message occurs, you may select Always use my response for this server and then select Allow in order not to be asked about this specific server again for this Outlook 2016 for Mac profile.

You or administrators may want to suppress the initial warning message. This article contains information about how to do this.

Resolution

Install the December 13, 2016 update for Outlook 2016 for Mac (version 15.29.0) or a later update, and then follow the steps to configure the Outlook 2016 for Mac Autodiscover redirect warning behavior when you connect to Microsoft 365.

For information about this update or to download the Outlook update package, see:

Quit Outlook if it's running.
Open Terminal using one of the following methods:
- With Finder as the selected application, on the Go menu select Utilities, and then double-click Terminal.
- In Spotlight Search, type Terminal, and then double-click Terminal from the search results.
Enter the following command in the Terminal window, and then press Enter.
On the Terminal menu, select Quit Terminal.

More information

The TrustO365AutodiscoverRedirect preference can be configured to use the following values:

Boolean Setting value	Description
true	Don't prompt for trusted Microsoft 365 endpoints. Outlook defines what URLs are trusted and this is not configurable.
false	Outlook will use the default behavior that is to prompt when Autodiscover Redirects occur.
if value is not present	Outlook will use the default behavior that is to prompt when Autodiscover Redirects occur.

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Original KB number: 3007307

Symptoms

When you open your Calendar in Microsoft Outlook 2016 for Mac, the Open Shared Calendar button on the ribbon is unavailable.

Outlook 2016 for mac counts wrong download

Additionally, when you point to Open on the File menu, the Calendar option is unavailable.

Cause

This issue occurs if the Group similar folders, such as Inboxes, from different accounts check box is selected and the Hide On My Computer folders check box is cleared in General Preferences.

Workaround

To work around this issue, use one of the following methods:

Outlook 2016 For Mac Counts Wrong Keys

Select the Exchange folder in My Calendars.
1. Open the calendar.
2. Expand My Calendars to display the Exchange mailbox calendar, the On My Computer calendar, and calendars that are associated with any other accounts that are open in Outlook for Mac.
3. Select the Exchange check box.
  After you do this, the Open Shared Calendar button on the ribbon is available.
Open another user's Calendar.
1. On the File menu, point to Open, and then select Other Users Folder.
2. Search for and then select the user whose calendar you want to open.
3. In the Folder Type box, select Calendar.
4. Select Open.
Change the preferences settings that are related to the On My Computer folders.
1. On the Outlook menu, select Preferences.
2. Select General.
3. Clear the Group similar folders, such as Inboxes, from different accounts check box.
  Note
  If you're using Outlook 2019 for Mac, clear the Show all mail account folders check box.
4. If you want, select the Hide On My Computer folders check box.